Customer Service

Shipping & Delivery
All in-stock items will be shipped in 1 to 2 days once payment have been received. If an item you ordered is temporarily unavailable, we will immediately advise you when to expect delivery. we will ship the items to the address you leave in your register account in please make sure it matched with your shipping address. Delivery time usually will be 7-21 days to USA/UK/AU, and 7-30 days to most other countries.

Privacy & Security
We value the privacy of our customers and strive to protect all personal information entrusted to us. You may browse our website without being required to divulge any personally identifiable information. When you make a booking or payment on our website, the information you enter is securely transmitted between your computer and our server using industry-standard SSL encryption. To confirm, look for the “lock” in your browser.All payments to us from your credit card account are handled by our partner PayPal, an industry leader in secure payment processing. We DO NOT save your full credit card number or expiration date in our database. We only retain the last four digits of your card number to reference transactions.We will NEVER trade or sell your personal information to any third party.

Returns & Replacements
Matecam Technology wants you to 100% satisfied with each and every purchase from us. We strive to have your order arrive in pristine condition. If there’s a problem with your shipment, please contact us within 30 days and we would be happy to find a resolution and send out a replacement or offer a refund, discount or credit for future purchase. Contact:

If you place an order on, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and, depending on the payment method you choose, you may be asked to provide financial information (such as credit card number, expiration date).We use this information for billing purposes and to fill your orders. We will also use this information to notify you when your order has been shipped and to contact you if we have trouble processing your order.

Payment, Pricing & Promotions
We only accept Paypal method in website, in addition, we offer Bank transfer and western union for you choose, if your purchased order are higher than USD $200, please contact us for use Bank transfer or western union and we will offer some discount to you. We offer big sales or promotion during festival or holiday, please follow our websites or facebook to get instant information from us!

Viewing Orders
It’s easy to check the status of your order! Just visit online My Account and sign in with your Account Name and password to get a summary of any orders placed online. You’ll see your order number, the date the order was placed, the status of the order, order total, the shipping method, and package tracking information for items that have shipped. If you want to check the shipping statue, please contact our Customer Support to get the tracking number:
Updating Account Information
Please make sure your account Information is all right, modified it in time or any changing!